General Info

Here at our small but dedicated team, we've got Chris (CEO and Designer / Engineer) , Rachel (Media Manager / Customer Service), and Chris's supportive wife Jill and Toby, Revo Dog! We're always eager to help you with any questions and strive to get back to you within 24 hours on working days.

We take pride in manufacturing our items in-house and working closely with suppliers to create products for our global customer base. The REVOMAZE Discord and the original User Group Forum where our community first began are where you'll find a passionate and growing group of people.

Feel free to reach out if you have any queries or want to say hello - we're here!

You can place an order on our website with confidence, we utilise third-party banks to securely store and protect personal information, as outlined in our Privacy Policy. Please refer to our Terms and Conditions if you'd like to read more about our company.

Good day Ernest,

Thank you for your email! I am pleased to share your 10% voucher with Puzzle Workshop ‘2024-EN-10’

Chris, the Puzzle Maker, is travelling this week to liaise with an engineering firm who can help us with the production of the Revomaze Lite parts, as well as sending samples to the anodisers for the colours for the sleeves to update on the site.

We will continue working towards our goal of preparing the first set of 4 Introductory Puzzles, we really appreciate your continual support and interest in our products and we will do everything we can to ensure the wait is worth it once you have received the puzzles.

I will keep you informed on the upcoming steps and if there’s anything I can do in the meantime, please don’t hesitate to reach out.

SHIPPING INFO

We're thrilled to provide worldwide delivery to all our amazing customers. Regarding postal service, we mainly partner with Royal Mail services. We usually team up with UPS, FedEx, and DHL for those who prefer Courier Express.

We take pride in using environmentally friendly packaging, for our customers and our planet. Plus, we're committed to keeping our service costs as fair as possible.

We aim to ship orders that are in stock within 7 working days. If an item isn't available for immediate shipment, we'll make it available as a pre-order, with a target shipping date.

A friendly reminder, if a package is unsigned for any reason, we'll have to charge once we get it back to resend it.

PAYMENT METHODS

- Debit / Credit Cards
- PayPal / Stripe / Alipay
- Invoicing

FROM THE INVENTOR

Learn more about when the puzzles initially flourished and the Inventor's story.

Interview with Chris Pitt and magazine VillasLife in August 2011 -

Chris Pitt: my career has been in engineering, computer software development and training. My work has always been involved with problem solving and an opportunity to design a puzzle came from a mistake I made during my apprenticeship back in the 1970's. Machining grip slots on screwdriver handles I was making, I created a cutter path by turning the wrong way leaving behind a slot where the cutter had been.

My idea was replacing the cutter with a spring loaded pin; the pin would then follow the same path. During consultancy work, a puzzle was designed for a company that had many problems due to the high number of parts. I wanted to design a puzzle for myself that only had 3-4 parts and could easily be made but give a high level of challenge. Remembering my apprenticeship experience, this design was drawn on Christmas Day 2008 and then was made by myself on Boxing Day.

The puzzle was assembled very easily with a positive "click". I then realised I had no photographs of my work so had to open the puzzle. Having the drawing, I thought it would be simple. How wrong was I. The puzzle took me over 2 hours to open and the sense of achievement was amazing, I could not believe a simple design could be so rewarding (not since I tried the Rubik's cube).

Selling the puzzle online to over 60 countries, we were then amazed of the responses from everyone who opened the REVOMAZE. Since then we have included new maze designs and complex interiors to keep the faithful satisfied. We also have a 650 plus User Group who enjoy discussing the puzzles give and the fact the user can return to a known point in a couple of seconds. Anyone who solves the puzzles really does feel they have been on a rollercoaster ride of excitement and frustration. The fact the maze cannot be seen means you have to use dexterity, memory and determination skills to get the puzzle solved. The puzzle was featured on UK national TV - the gadget show where we hoped it would reach one of those top 5 in the best gadget game category. The puzzle won the group. We have had articles in the USA and it was voted the 10th most wanted Christmas gift of 2009 by the Wired magazine.

The puzzle is a 600g (metal) and 230g (plastic) cylindrical puzzle which are precision machined. The object is to manoeuvre the shaft through an internal maze without falling into traps that send the easy user back to the beginning. The puzzles take many hours to get round (quickest 2h 38m avg, 4-6h) - but the aim is always to get further each time. Once opened, the puzzle is quickly reassembled to have another go and usually takes only a few minutes to redo."

FAQ

Begin Your Quest...

Why was the name changed to "The Puzzle Workshop?"

Our small team has some exciting updates for the New Year of 2024! We've decided to bring all our products together in one place. Back in March 2023, we launched the VAULTMAZE website, and now we're gearing up to introduce a new product line within the REVOMAZE line-up. On Christmas Eve 2023, we announced the new REVOMAZE Lite, which is a revamped version of the original Revomaze Puzzles, but lighter and more affordable. Our goal is to make these puzzles more accessible and budget-friendly. To make things even better, we're working on creating a super user-friendly website that's less confusing, so you can easily find and explore all our products in one spot!
Will the VAULTMAZE site remain accessible?

The VAULTMAZE website will be up and running until the end of 2024. This means you can still access your order history. We're doing our best to keep all our products in one place, making it convenient for you to browse and make purchases.
Which puzzles are being sold?

Welcome to 'The Puzzle Workshop' where we create and sell a variety of puzzles at Revo HQ. Keep an eye out for our expanding range, including the new Lite series available for Pre-Order, along with the classic REVOMAZE series and the exciting VAULTMAZE range. We suggest joining the User Group Forum to discover more about the history of our products.
How can I express my interest in an unavailable item?

We suggest signing up for our back-in-stock notifier. Just share your full name and email address, and we'll let you know by email when a product is back in stock!
How can I contact you?

Feel free to reach out to us through the contact form on our website or at helpdesk@thepuzzleworkshop.uk (Primary point of contact), chris@thepuzzleworkshop.uk, and rachel@thepuzzleworkshop.uk. We're looking forward to hearing from you and will get back to you as soon as we can.
What are the versions of the Revomaze Puzzles?

We have two main series: Plastic (Obsession) and Metal (Extreme), V1, V2, V3, and V4. In V1, the plastic series comes with a detachable core, while V2 doesn't. The metal series in V1, V2, V3, and V4 features different core and certificate designs. If you're interested, we can send you some pictures, and of course, feel free to reach out if you have any questions!
How do I obtain Assembly Instructions?

We've got a variety of maze versions, each with its unique twist! If you require assembly instructions, just shoot us an email at helpdesk@thepuzzleworkshop.uk, and Chris or Rachel will send over the PDF file. If you'd like, you can also ask for a video of the reassembly. The puzzle community is active on Revomaze Discord and the User Group Forum. Home to a friendly and supportive community of experienced enthusiasts who are always willing to offer guidance! You can also find helpful guides and more information in the open groups.
I would like to buy my first maze, how do I know which one is right for me?

When it comes to picking your first puzzle, it can be a tough choice! Just a heads up, the different colours used for each maze don't indicate how difficult they are. We've got 4 categories: Introductory, Intermediate, Advanced, and Master. Even though the Introductory Levels are supposed to be easier, we've heard that they still offer a fun challenge for experienced players! We rate the levels on a scale from 10 to 100, with the Master levels being the toughest. Since everyone's experience is different, we'd recommend doing research to confirm the difficulty levels beforehand. If you need any advice, the community can help through the Discord and User Group Forum. Happy puzzle-solving!
I'm stuck in the maze, is there a problem?

If you're having trouble with a maze, we're here to help! You might want to check if the maze was bought new or second-hand, if it has been dropped, or if excessive force has been applied. Because the inner maze can become fragile after a lot of use, it might wear out or get damaged. If the maze is new, you might be stuck in a trap or a dead-end area; we suggest mapping the routes or reaching out to the community for guidance. If you're still worried, please get in touch with us, and we'll do our best to investigate and assist you.
Would I find the mazes enjoyable?

If you're a puzzle lover of any age, we recommend giving the puzzles a go! They are challenging and require a lot of patience and dedication, so they're perfect for experienced puzzle enthusiasts or people who enjoy problem-solving. Our introductory puzzles are a fun and accessible way to start, and if you enjoy them, you can always continue your journey with more challenging puzzles! Ultimately, it's all about having fun and enjoying the experience, for all skill levels or ages.
Can you provide Mapping Templates?

Sure! We can generate a mapping template for all to make use of based on requests. We have recently shared the Lite Mapping Template. Have fun! 🖊️📏